As a student you should:
- tell an appropriate member of staff at your education provider or practice placement provider if something has gone wrong in any care, treatment or other services you have carried out involving a service user.
- co-operate with members of staff at your education provider and practice placement provider if something has gone wrong in any care, treatment or other services you have carried out involving a service user. You should learn from this experience.
- tell an appropriate member of staff at your education provider or practice placement provider if a service user or carer wants to raise concerns about any care, treatment or other services they have received.
- co-operate with members of staff at your education provider and practice placement provider to apologise to a service user or carer when something has gone wrong with the care, treatment or other services that you have carried out.
Related content
What the standard says:
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Openness with service users and carers8.1 You must be open, honest and candid when something has gone wrong with the care, treatment or other services that you provide, by:
- where applicable, alerting your employer of what has gone wrong and following the relevant internal procedures;
- informing service users and where appropriate carers, or where you do not have direct access to these individuals the lead clinician, that something has gone wrong;
- providing service users and carers with a detailed explanation of the circumstances in which things have gone wrong and the likely impact; and
- taking action to correct the mistake if possible and detailing this action to the service user and where appropriate, their carer.8.2 You must apologise to a service user and their carer when something has gone wrong with the care, treatment or other services that you provide.
Deal with concerns and complaints
8.3 You must support service users and carers who want to raise concerns about the care, treatment or other services they have received.
8.4 You must give a helpful and honest response to anyone who complains about the care, treatment or other services they have received.