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It is important that you get the service user’s permission, or ‘consent’, before you share or disclose their information or use it for reasons which are not related to the care or services you provide for them

You need to take all reasonable steps to protect information about service users. By ‘reasonable steps’, we mean that you need to take sensible, practical measures to make sure that you keep the information safe.

Information about a service user can be ‘identifiable’ or ‘anonymised’, by identifiable information we mean any information you hold about a service user that could identify them, you must treat this information as confidential

Confidentiality means protecting personal information, this information might include details of a service user’s lifestyle, family, health or care needs which they want to be kept private

You should keep the following principles in mind when handling information

Case study: Carl is a podiatrist working in independent practise. He is a sole practitioner and has run his business for 10 years

Case study on reporting concerns about the safety or wellbeing of service users, carers or others

Case study on having consent from service users (or other appropriate authority) before any care, treatment or other services is carried out

Resilience is our capacity to recover quickly from difficulties and to adapt in the face of challenging circumstances

As a student, your scope of practice will change and develop as you progress through your studies

The factors to consider in applying our standards during the COVID-19 pandemic

The factors to consider in applying our standards during the COVID-19 pandemic