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My Story – Nusrat Kauser

To mark South Asian Heritage Month 2021, Nusrat Kauser candidly shares her story and details the reality of what she has experienced in the health and care sector as a South Asian woman.

Consent and confidentiality

It is important that you get the service user’s permission, or ‘consent’, before you share or disclose their information or use it for reasons which are not related to the care or services you provide for them

Promote high quality professional practice

Aim: Enable our professions to meet our standards so they are able to adapt to changes in health and care practice delivery, preventing harm to service users.

Standards of conduct, performance and ethics

These standards set out, in general terms, how we expect our registrants to behave. We will use them if someone raises a concern about a registrant’s practice, and for decisions about the character of professionals who apply to our Register.

Failure to conduct a full / accurate assessment

Case study: An employer raised concerns about a psychologist who did not report a service user’s suicidal thoughts to their supervisor or any other professionals. This was despite it happening repeatedly and after recording a case note.

Legislation

The rules and orders that underpin our organisation

Duty of candour

Our changes set out a process for registrants to follow when things go wrong which better aligns with our guidance.

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