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Customer service policy
View our policy for customer service in this section
Undertaking quality assurance activities
When we assess institutions or programmes through our processes, we develop themes and questions to explore with education providers.
Procurement and tendering
How we appoint suppliers of goods and services
Service announcement for Friday 7 July 2023
Offices will be closed on Friday 7 July 2023 for all-staff training. Our telephone and email services will not be available.
Deferring your CPD audit
We recognise that, due to unavoidable circumstances, some registrants may need to defer (put off) their audit.
Whistleblowing policy
Raising a concern – guidance for whistleblowers
Education standards
How our education standards work, how we apply them, and information to help you to work with them
How to renew your registration
This guidance document is intended to help you renew your registration
Service announcement: Friday 19 July 2024
Offices will be closed on Friday 19 July 2024 for all-staff training. Our telephone and email services will not be available.