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What information is confidential?

Information about a service user can be ‘identifiable’ or ‘anonymised’, by identifiable information we mean any information you hold about a service user that could identify them, you must treat this information as confidential

Our expectations for your record keeping

This page covers what you should record, in what format and when. It also covers how records should be stored.

Previous editions

Find previous editions of our Partner newsletter

Appealing a decision

Information on your right to appeal a decision and how to do so. 

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