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Customer service process
Step by step guide on the complaints process
Standards of education and training guidance
This document provides guidance on our standards of education and training, and gives information about how we will assess and monitor programmes against our standards.
Controlled drugs
Controlled drugs are subject to additional legal controls as they carry a higher risk of being misused or causing harm
Council apprenticeship
More information about the Council apprenticeship scheme including profiles of current HCPC Council Apprentices.
Annual report and accounts 2018–19
The Annual report and accounts 2018–19 provides information about the HCPC’s work during the year and our plans for the future
Code of Corporate Governance
The Code incorporates a series of regulatory documents and policies
Using your online account
What information you can change via your online account, and how to begin using it
Lead Visitor
Lead Visitors assess education and training programmes to make sure that they meet HCPC standards
When something goes wrong, openness is in everybody’s best interests
Vince Clarke, paramedic and senior lecturer at the University of Hertfordshire, discusses the challenges you may face when something goes wrong
Service announcement for Friday 7 July 2023
Offices will be closed on Friday 7 July 2023 for all-staff training. Our telephone and email services will not be available.
SCPE: pre-consultation workshop (service users)
Online workshop for service users to discuss changes to the standards of conduct, performance and ethics