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Customer service policy

View our policy for customer service in this section

Working with us

We will notify you, your chief executive or director of human resources if we commence a fitness to practise investigation about your employee

Education annual data set: 2017-18 academic year

Snapshot of outcomes related to the HCPC’s education function for the 2017-18 academic year

Direct debit collections

Information about direct debit collection dates for quarterly and bi-annual payments, including payment amounts. 

Character declaration investigations process

Information on how we consider character declarations and establish whether individuals can practise safely and effectively.

Health and character declarations

Guidance for applicants and registrants on why we ask for information about your health and character, when you would need to provide it, what you'd need to provide and how it would be assessed.

Why and how we revised our standards of proficiency

Following comprehensive review and public consultation, the revised sets of standards were approved by the Council in March 2022.

Panel Chair

Panel Chairs oversee a range of independent panels considering fitness to practise allegations

Are you eligible?

Before you apply through the UK route, please make sure that you are eligible

When social media use turns to cyber bullying

Case study: Farah is a clinical psychologist who has been complaining about colleagues to her close family and friends on social media

Panel Members

Panel Members consider information and evidence presented to them to reach well-reasoned and fair decisions on registrants’ fitness to practise cases

Using social media

Case study about using all forms of communication appropriately and responsibly, including social media and networking websites

Returning to Practice: My Journey - Susanna Shotter

Susanna is an occupational therapist and Aspire Creating Communities, a charity in Huddersfield that combats social isolation amongst over-55s. She returned to the Register in 2019.

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