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Customer service policy

View our policy for customer service in this section

My Story - Jordan Aimey (Black History Month 2023)

HCPC Registered Physiotherapist Jordan Aimey, Senior Physiotherapist at Lewisham & Greenwich NHS Trust, has written about his journey in a piece to celebrate Black History Month.

Undertaking quality assurance activities

When we assess institutions or programmes through our processes, we develop themes and questions to explore with education providers.

Financial sustainability and programme resourcing

This page summarises our view on financial sustainability, including our regulatory requirements, and what we commonly see in programme delivery.

Just a few days left! Complete our Diversity Data Survey

We are inviting registrants to provide us with their diversity data, so that we can use it to inform our equality, diversity and inclusion improvement work. Survey closes 14 March 2021. 

Memoranda of understanding

View our memorandums of understanding, which are agreements by two or more organisations committing them to work together to support common goals

Providing translations

For any documents which are not in English, you will also need to provide a certified copy of an official translation

Education Provider Webinar - Understanding Performance Review

An in-depth look at our new performance review process, designed for anyone who manages an education provision.

Involving service users

How we involve service users in our assessment activities.

Student supervision

Case study: Lilly is a Band 5 registered dietician who works in a community healthcare centre. Lilly has recently been asked by her employer to supervise Isaac, a second-year student dietician, during his practice-based learning.

Finding time for CPD

One of registrants’ biggest challenges can be finding time for CPD in an overcrowded schedule.

What do you need to do to record your CPD activities?

Continuous, up to date, accurate: here are our requirements for your CPD record

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