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Customer service policy

View our policy for customer service in this section

My Story - Jordan Aimey (Black History Month 2023)

HCPC Registered Physiotherapist Jordan Aimey, Senior Physiotherapist at Lewisham & Greenwich NHS Trust, has written about his journey in a piece to celebrate Black History Month.

Direct debit collections

Information about direct debit collection dates for quarterly and bi-annual payments, including payment amounts. 

Financial sustainability and programme resourcing

This page summarises our view on financial sustainability, including our regulatory requirements, and what we commonly see in programme delivery.

How we contact you

Information on how we contact you and protecting yourself against fraud

Involving service users

How we involve service users in our assessment activities.

Education Provider Webinar - Understanding Performance Review

An in-depth look at our new performance review process, designed for anyone who manages an education provision.

What happens when you receive my concern

We will review your concern to decide whether it is about an issue that is within our remit to investigate

Finding time for CPD

One of registrants’ biggest challenges can be finding time for CPD in an overcrowded schedule.

Did you know our standards are online?

You can easily access our standards from anywhere in a new responsive and print-friendly online format